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CLEAN & CLEAR® Makeup Dissolving Foaming Cleanser

1 2 3 4 5 3.81 out of 5 stars

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CLEAN & CLEAR® Makeup Dissolving Foaming Cleanser
Product Reviews
1 2 3 4 5
37 reviews 76% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.8
1 - 8 of 37 Reviews
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1 2 3 4 5
Submission Date: 
3 weeks 2 days ago

Swollen eyes!

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I just bought this product a couple days ago and have used it twice. Yesterday my eyes were a little swollen and I didn't think much of it, but when I woke up today after using the product last night, my eyes are even worse. I used to use the non-foaming make up remover a few years ago and had no problem. I thought the two products would have been similar and now I'm not sure if I should bother trying the other one again. I bought the product in hopes that it would easily remove my waterproof mascara (as indicated on bottle), but instead it actually doesn't remove the mascara and causes a burning sensation to the eyes. I feel that this product would be fine to use if you avoid the eyes altogether.. But what is the point in that?
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Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Care 3 weeks 20 hours ago
We're so sorry to hear this! We'd like to speak with you to learn more. Please call us at 1-877-754-6411, M-F 9am to 5:30pm ET. We hope to speak with you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
5 months 2 weeks ago

Best product to remove makeup

Review Questions: 
Province: Quebec
Age: 25-34
Review Text: 
I love love love this product. A little goes a long way it is so good. I use it to wash my makeup brushes and to remove makeup. I never had an issue with it for the past 10 years that I have been using it. I have sensitive skin and i can tell this product has never done anything bad to my face. I recommend this so anyone that wears full on face of makeup.
Nickname: 
Kadi
Location: 
Montreal
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Rating: 
1 2 3 4 5
Submission Date: 
9 months 1 day ago

Did you change the formula/scent?

Review Questions: 
Province: Ontario
Age: 35-44
Review Text: 
I've been using this product for over a decade. Until recently it's been great for my sensitive skin, and removes my makeup without much effort - it really did dissolve it! Last week I finished my bottle so I went to stock up. That night in the shower I immediately noticed a difference. The scent is stronger, more flowery and irritating. My makeup also did not come off as easily. I woke up the next morning with a rash on my face. I thought that maybe I'd just gotten a bottle that was somehow formulated wrong , because remember I've been using this face wash for at least 10 years! So I bought another bottle from another store and tried it again, and had the same reaction. So $20 dollars later, I'm so disappointed that my favourite facewash is no longer what it was. It's also supposed to be hypoallergenic, which was perfect for my sensitive skin. This new formula and the fragrance it contains is definitely not hypoallergenic. Please bring back your old formula! That one is five stars!
Nickname: 
Didi
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Service 9 months 1 day ago
We're sorry to hear this product was different from the one you know and love! We'd really like to chat some more about what happened and help look into this for you. Please give us a call at 1-877-754-6411 from 9AM - 5:30PM ET, Monday through Friday. Thanks!
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Rating: 
1 2 3 4 5
Submission Date: 
9 months 2 weeks ago

Massive allergic reaction and I don't have sensitive skin

Review Questions: 
Province: British Columbia
Age: 25-34
Review Text: 
I tried this product for the first time a few days ago. I hadn't used this brand before, but as the product was on offer in store I thought I'd give it a go. I used it to wash my face and remove my makeup at night. By 4am my face was completely swollen. I was horrified to see myself in the mirror my eyes had swelled up so bad and it was stinging like crazy. I had to go to work the next day looking like a balloon. The swelling has mostly subsided now but Im left with very sore, dry eyes and I still cant put on makeup. It looks as though Ive been punched in the face. I would give 0 stars for this review if that was an option.
Nickname: 
Faye
Location: 
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Service 9 months 2 weeks ago
We're so sorry to hear you've had this reaction with our cleanser. We'd love to learn more about your experience and see how we can help. Please give us a call at 1-877-754-6411, we're here Monday - Friday from 9:00am to 5:30pm ET. We look forward to hearing from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 1 month ago

Horrible

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I was super excited to use this product as I usually love the clean and clear line. Unfortunately when I used it my skin felt like it was burning. The next day I woke up with bumps on my face. Now the bumps have dried out and my skin is peeling. Very disappointing.
Nickname: 
Adriana
Location: 
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Service 1 year 1 month ago
Hi there, we're so sorry to hear about this. We would never expect this from any of our Clean and Clear products, and we'd like the opportunity to learn more. Please give us a call Monday through Friday at 1-877-754-6411 between 9 AM and 5:30 PM EST. Hope to hear from you soon.
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 3 months ago

Excellent Product!!

Review Questions: 
Province: Ontario
Age: 45-54
Review Text: 
I've been using this product for YEARS, I love it that much. It dissolves even the most stubborn makeup (including waterproof mascara) without leaving my face dry and tight.
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 4 months ago

Amazing product to get clean off makeup

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I have sensitive skin and have been using this product. I can verify that, even though I have been using premium ski. Care moisturizers, this product has always been my go-to end-of-day skin cleanser/make-up remover. I love this product and would recommend it to elmost make-up enthusiasts.
Nickname: 
Keitha
Location: 
Toronto
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Rating: 
1 2 3 4 5
Submission Date: 
1 year 4 months ago

Swollen Eyes

Review Questions: 
Province: British Columbia
Age: 35-44
Review Text: 
Bought this product Saturday, used it Sunday and my eyes have been swollen ever since. Would not recommend this product
Nickname: 
Carli
Location: 
North Vancouver
Client Responses: 
Response from Johnson and Johnson, Clean & Clear, Consumer Care 1 year 4 months ago
Hi Carli. Thanks for stopping by and letting us know about this. We wouldn't expect this to happen and we'd like to learn more. When you get a chance, please give us a call at 1-877-754-6411. We're available Monday through Friday, 9AM to 7PM ET. We look forward to speaking with you.
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